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NORDUNET-1400

Opened:
2024/11/15 17:32 UTC

Router Unreachable (us-chi2)

Problem start:
2024/11/15 17:19 UTC

Ticket type:
Unscheduled

Scope:
Link

Status:
Closed

Description:
We lost contact with our router in Chicago.

Impact:
The following services were unavailable:

NU-S000181 – Internet Exchange, US-CHI Equinix Chicago Exchange
NU-S000352 – man-chi-2
NU-S000342 – US-CHI TSIC
NU-S000346 – ash-chi-2
NU-S000259 – US-CHI Internet2 CPS

Affected organizations: Equinix, Internet2, NORDUnet, Internet2

Affected services: NU-S000181, NU-S000259, NU-S000342, NU-S000346, NU-S000352

Impact:
We lost contact with the router us-chi2 due to our spectrum provider troubleshooting on their own network and mistakenly shut our client ports.

The Nordic NRENs

NORDUnet A/S – Kastruplundgade 22 DK – 2770 Kastrup DENMARK
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