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Network Operations

Network Operations

NORDUnet operations are carried out by NUNOC (Nordic University Network Operations Center)in Stockholm and by the national Nordic networks.

Photo of a network operations centre

How to report problems?

End-users should contact their own organisation’s IT support first and they in turn should contact their own respective NOCs for error reports.

NORDUnet public trouble tickets

NORDUnet publishes also the Open trouble tickets. Please consult the list of trouble tickets before reporting problems to see whether the problem has already been identified and handled.

The email address of the NORDUnet Network Operations Centre is noc@nordu.net. NORDUnet has an 24×7 on-call NOC support and the phone number and email for the 247 Service has been published to the authorized persons. When reporting possible problems to noc@nordu.net, please make sure that it is something that should be dealt with on the NORDUnet level.

Looking Glass

NORDUnet Looking Glass can be found here.

CERT

Contact the NORDUnet Computer Emergency Response Team in case of a security-related incident. The CERT page also includes CERT contact information for the Nordic NREN’s and a NORDUnet CERT profile compliant with RFC 2350.

The Nordic NRENs

NORDUnet A/S – Kastruplundgade 22 DK – 2770 Kastrup DENMARK
Phone +45 32 46 25 00 | Mail info@nordu.net | Privacy policy