End-users should contact their own organisation’s IT support first and they in turn should contact their own respective NOCs for error reports.
NORDUnet public trouble tickets
NORDUnet publishes also the Open trouble tickets. Please consult the list of
trouble tickets before reporting problems to see whether the problem has already been identified and handled.
The email address of the NORDUnet Network Operations Centre is
noc@nordu.net. NORDUnet has an 24×7 on-call NOC support and the phone number and email for the 247 Service has been published to the authorized persons. When reporting possible problems to
noc@nordu.net, please make sure that it is something that should be dealt with on the NORDUnet level.
Looking Glass
NORDUnet Looking Glass can be found
here.
CERT
Contact the
NORDUnet Computer Emergency Response Team in case of a security-related incident. The CERT page also includes CERT contact information for the Nordic NREN’s and a NORDUnet CERT profile compliant with RFC 2350.
