NORDUnet provides a wide range of services for the Nordic research and education community, both core network services, above-the-net services, and logistics-related services, both highly technical and non-technical in nature.
NORDUnet operations are carried out by NUNOC (Nordic University Network Operations Center)in Stockholm and by the national Nordic networks.
End-users should contact their own organisation’s IT support first and they in turn should contact their own respective NOCs for error reports.
NORDUnet publishes also the Open trouble tickets. Please consult the list of trouble tickets before reporting problems to see whether the problem has already been identified and handled.
The email address of the NORDUnet Network Operations Centre is email@example.com. NORDUnet has an 24×7 on-call NOC support and the phone number and email for the 247 Service has been published to the authorized persons. When reporting possible problems to firstname.lastname@example.org, please make sure that it is something that should be dealt with on the NORDUnet level.
NORDUnet Looking Glass can be found here.
Contact the NORDUnet Computer Emergency Response Team in case of a security-related incident. The CERT page also includes CERT contact information for the Nordic NREN’s and a NORDUnet CERT profile compliant with RFC 2350.