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NORDUNET-2436

Opened:
2026/01/09 01:24 UTC

Router unreachable (Hongkong)

Problem start:
2026/01/09 01:08 UTC

Ticket type:
Unscheduled

Scope:
Link

Status:
Closed

Description:
The router in Hongkong is unreachable.
Impact:
Following services are affected:

NU-S000877 – NL-AMS – HK-CHW via Netherlight, KAUST, SOE-1, JGN@SG, JGN@HK, HKIX SURFnet@ VLAN Service ID 2151 3bc819c9
NU-S000685 – sts-chw, note that JGN is doing vlan swapping from 3152 to 967 JGN SID: JGN_HK-SG-VLAN3152
NU-S000688 – hex-chw JGN SID: JGN_HK-SG-VLAN3151
NU-S000488 – Backuplink to Hong-Kong over SINET backbone
NU-S001640 – VLAN 919 for hk-chw jucc/harnet AS3662 PNI
NU-S001639 – VLAN 918 for hk-chw jucc/harnet AS137207 PNI
NU-S001638 – LAG for hk-chw jucc/harnet
NU-S000493 – HKIX in Hong-Kong
NU-S001637 – NDN to JUCC/HARNET
NU-S001579 – ndn-cernet
NU-S001490 – ndn-harnet-hk
NU-S000762 – HK-CHW NDN to KISTI

Affected organizations: NORDUnet

Affected services: NU-S000488, NU-S000493, NU-S000685, NU-S000688, NU-S000762, NU-S000877, NU-S001490, NU-S001579, NU-S001637, NU-S001638, NU-S001639, NU-S001640

Final Ticket Report:
The connectivity to the router in Hongkong was lost due to the issues in provider circuit.