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NORDUNET-2454

Opened:
2026/01/15 04:01 UTC

Link down (London - Hong Kong, Singapore - Hongkong)

Ticket type:
Unscheduled

Scope:
Link

Status:
Closed

Description:
The links between London – Hong Kong and Hong Kong – Singapore are down.
Impact:
The following services are affected:
NU-S000685: chw-sts
NU-S000688 – hex-chw JGN SID: JGN_HK-SG-VLAN3151
NU-S000877: ams-chw2

Affected organizations: NORDUnet, SUNET, JGN

Affected services: NU-S000488, NU-S000493, NU-S000685, NU-S000688, NU-S000762, NU-S000877, NU-S001490, NU-S001579, NU-S001637, NU-S001638, NU-S001639, NU-S001640

Final Ticket Report:
The links between London – Hong Kong and Hong Kong – Singapore were down. The further isolation outage was caused by a technician accidentally touching the fiber during provisioning work for another customer circuit on the circuit provider’s side.